Frequently Asked Questions2025-06-26T15:12:09+00:00

Welcome to our FAQ page! We understand that choosing the right landscaping and property care provider is an important decision. Whether you’re planning a complete landscape transformation, preparing for winter weather, or looking to brighten up your home with outdoor or holiday lighting, we’re here to help. Below you’ll find answers to the most common questions about our services, process, and what you can expect when working with us.

Are your teams trained and insured?2025-06-26T15:14:47+00:00

We are a fully insured landscaping and grounds maintenance company committed to safety and professionalism. All of our grounds maintenance crew receive ongoing training in safety procedures, WHMIS compliance, working at heights, and equipment operation. For winter services, we have SIMA-certified managers on staff to ensure reliable and industry-standard snow and ice management.

Can commercial artificial grass be customized to fit specific branding or design requirements?2025-07-25T23:41:19+00:00

Along with the wide variety of applications, commercial artificial grass can also incorporate branding and unique designs to help your business stand out. Mountview Services can recommend the right artificial turf products to create a unique and stunning display so that your business gets the most out of its space and investment.

Can you handle large-scale commercial properties?2025-06-25T18:28:47+00:00

Mountview Services can provide grounds maintenance and landscaping services to properties of any size. This also includes winter services such as snow-plowing and ice removal.  We currently handle multiple properties in excess of 20 acres of pavement and 10 acres of grounds.

Can you repair or rebuild my retaining wall?2025-07-25T22:50:13+00:00

Depending on the condition of your existing retaining wall, it may be possible to rebuild and repair it. Mountview Services will assess the retaining walls’ condition and diagnose the issues that have been causing it to fail. We will then recommend a repair method or possibly complete replacement.

Do I need a permit for landscape construction in Ontario?2025-07-25T22:47:21+00:00

Permitting for landscape construction is dependent on the scope of the project. Small landscaping projects like tree planting, garden expansion, or laying sod do not require permits. Large projects that involve structural elements such as retaining walls, patios, pergolas, and driveways may need permits. Mountview Services will work with your local municipality to obtain permits and ensure all work is completed according to local code.

Do you provide free estimates?2025-06-26T13:56:10+00:00

Yes, we offer free, no-obligation estimates. Contact us to schedule a consultation at your property.

Do you provide landscape design and construction services?2025-06-26T13:58:47+00:00

Yes, Mountview Services provides landscape design and construction services, including hardscapes, retaining walls, and installation or renovation of paver walkways.

Do you provide ongoing communication and updates?2025-06-26T14:02:26+00:00

Yes, clear and consistent communication is a priority for us. We keep you informed throughout every phase of your service—whether it’s project updates during landscape construction, service alerts for snow removal, or scheduling reminders for seasonal maintenance. You’ll always know what to expect and when.

Do you remove snow from rooftops?2025-07-25T23:29:54+00:00

Yes, along with our commercial property snow removal services, Mountview Services also provides rooftop snow removal services on a specially requested basis.

Do you use salt or de-icing materials on commercial properties?2025-07-25T23:30:21+00:00

The choice of de-icing medium is up to the preference of the property owner. Mountview Services will quote snow removal and ice mitigation services and de-icing materials during our on-site consultation.

How do I request a quote?2025-06-26T14:05:32+00:00

To request a free no obligation quote from one of our team members, simply fill out our online request form or contact Mountview Services directly by phone at 519-458-8179.

How do you mark a driveway for snow removal?2025-07-25T23:28:41+00:00

When Mountview Services is contracted for commercial snow removal services, we provide a complete site evaluation, including property layout, driveway and parking lot marking, and drainage access marking.

How durable is commercial artificial turf for high-traffic areas?2025-07-25T23:47:09+00:00

Artificial grass is specifically designed and engineered to withstand high use in any weather conditions, making it a great choice in Ontario’s varied climate. Artificial turf outperforms natural grass in high-traffic environments, and it is a great choice for sports facilities and playgrounds, maintaining its appearance and long-lasting properties throughout years of repeated use.

How long does a landscape construction project take?2025-07-25T22:48:55+00:00

The duration of your landscape project depends on the scope of work and the amount of preparation required. With a large landscape construction team and reliable equipment at our disposal, Mountview Services prides itself in completing landscape projects within our specified timelines with minimal disruptions to your daily life.

Is Mountview Services an insured snow removal operator?2025-07-25T23:29:19+00:00

Mountview Services is a fully insured landscape maintenance and snow removal company.

Is synthetic grass a sustainable and environmentally friendly option?2025-07-25T23:47:54+00:00

There are many environmentally friendly benefits to installing artificial grass at your commercial property when compared to the ongoing maintenance of natural grass. Synthetic turf offers the benefit of maintaining a perfectly manicured appearance, regardless of the season or environmental conditions. This allows for a reduction in water usage and eliminates dependence on synthetic fertilizers and pesticides that may be harmful to plants and animals.

What are the long-term cost savings of installing artificial grass for my business in Ontario?2025-07-25T23:46:33+00:00

Although installation of artificial turf for business and commercial properties requires an initial, up-front investment, the overall cost savings can be found in the long-term reduction of recurring maintenance inherent to maintaining a natural lawn. Scheduled mowing, fertilizing, watering, and clean-up services can be reduced or completely eliminated with artificial grass, allowing business owners to focus more on their operations, employees, customers, or tenants.

What areas do you serve?2025-06-26T14:20:29+00:00

Mountview Services proudly serves the communities of Southwestern Ontario, including Kitchener, Cambridge, Waterloo, Brantford, Woodstock, and communities in between.

What does snow removal include?2025-07-25T23:28:05+00:00

Snow removal services by Mountview includes full driveway and lot snow clearing, drainage clearing, and sidewalk ice removal and prevention. We ensure your commercial property remains accessible at all times.

What is the best time of year to start a landscaping project in Ontario?2025-07-25T22:47:54+00:00

Ontario often throws curve balls when it comes to spring and fall weather, making planning for landscape construction projects a little more difficult. As a general rule, landscape construction projects usually begin when the ground has sufficiently thawed in the spring and before the frost begins to set in the fall. Some planning, preparation, and design work, however, can happen in the off-season, allowing us to get started once the weather permits.

What is the difference between commercial and residential snow removal?2025-07-25T23:27:23+00:00

Commercial snow removal can have many similarities to residential snow removal but on a larger scale. Commercial snow removal often requires larger snow removal equipment, more frequent snow removal visits, and consistent deicing and monitoring.

What landscape materials are best suited for Ontario’s climate?2025-07-25T22:48:24+00:00

Mountview Services always considers the Southwestern Ontario climate when it comes to landscape design and material recommendation. Durable materials like natural stone, concrete pavers, and pressure-treated wood are recommended to withstand the freeze-thaw cycles experienced in Ontario. Native plants and drought-resistant landscaping also help reduce maintenance and promote longevity.

What’s included in a grounds maintenance contract?2025-07-08T12:35:11+00:00

Most standard all-season contracts include spring and fall garden maintenance, summer lawn and garden care, and winter snow and ice management. However, all contracts are fully customizable to suit your specific needs, preferences, or property requirements.

Where do you provide commercial snow removal services?2025-07-25T23:31:58+00:00

Mountview Services’ snow removal service area covers Brantford, Kitchener, Waterloo, Woodstock, and the communities in between.

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