Frequently Asked Questions2025-08-28T17:55:35+00:00

Welcome to our FAQ page! We understand that choosing the right landscaping and property care provider is an important decision. Whether you’re planning a complete landscape transformation, preparing for winter weather, or looking to brighten up your home with outdoor or holiday lighting, we’re here to help. Below you’ll find answers to the most common questions about our services, process, and what you can expect when working with us.

Are your teams trained and insured?2025-06-26T15:14:47+00:00

We are a fully insured landscaping and grounds maintenance company committed to safety and professionalism. All of our grounds maintenance crew receive ongoing training in safety procedures, WHMIS compliance, working at heights, and equipment operation. For winter services, we have SIMA-certified managers on staff to ensure reliable and industry-standard snow and ice management.

Can commercial artificial grass be customized to fit specific branding or design requirements?2025-08-28T18:02:21+00:00

Along with the wide variety of applications, commercial artificial grass can also incorporate branding and unique designs to help your business stand out. Mountview Services can recommend the right artificial turf products to create a unique and stunning display so that your business gets the most out of its space and investment.

Can you handle large-scale commercial properties?2025-08-28T18:44:48+00:00

Mountview Services can provide grounds maintenance and landscaping services to properties of any size. This also includes winter services such as snow-plowing and ice removal.  We currently handle multiple properties in excess of 20 acres of pavement and 10 acres of grounds.

Can you repair or rebuild my retaining wall?2025-08-28T17:45:04+00:00

Depending on the condition of your existing retaining wall, it may be possible to rebuild and repair it. Mountview Services will assess the retaining walls’ condition and diagnose the issues that have been causing it to fail. We will then recommend a repair method or possibly complete replacement.

Can you repair or rebuild my retaining wall?2025-08-28T18:32:26+00:00

Depending on the condition of your existing retaining wall, it may be possible to rebuild and repair it. Mountview Services will assess the retaining walls’ condition and diagnose the issues that have been causing it to fail. We will then recommend a repair method or possibly complete replacement.

Can you take on a commercial landscape construction project in the winter?2025-08-28T17:34:43+00:00

Mountview Services provides year-round landscape and grounds maintenance, as well as landscape construction and design. While our services are year-round, landscape construction projects often don’t begin until after the spring thaw and up until late October or early November. The winter months, when the ground is frozen, are reserved for planning and design, lining up all of the finite details for when the weather is on our side, and your construction project can begin.

Do I need a permit for landscape construction in Ontario?2025-08-28T17:59:33+00:00

Permitting for landscape construction is dependent on the scope of the project. Small landscaping projects like tree planting, garden expansion, or laying sod do not require permits. Large projects that involve structural elements such as retaining walls, patios, pergolas, and driveways may need permits. Mountview Services will work with your local municipality to obtain permits and ensure all work is completed according to local code.

Do I need to be home for scheduled grounds maintenance?2025-08-28T17:35:19+00:00

Mountview Services can complete all scheduled grounds maintenance tasks without the need for property owners to be home. Our initial on-site consultation during the quoting process will evaluate your property, its access limitations, and provide a comprehensive outline of the services we can complete on a scheduled basis.

Do you provide corporate landscaping services?2025-08-28T18:20:11+00:00

Yes, Mountview Services provides year-round landscape maintenance, groundskeeping, and landscape construction services for corporations, businesses, property managers, HOAs, and condominium associations. Our full-service landscaping business model takes the pressure off your business, allowing you to manage all of your landscaping needs with one service provider.

Do you provide free estimates?2025-08-28T18:40:21+00:00

Yes, we offer free, no-obligation estimates. Contact us to schedule a consultation at your property.

Do you provide landscape design and construction services?2025-08-28T18:43:20+00:00

Yes, Mountview Services provides landscape design and construction services, including hardscapes, retaining walls, and installation or renovation of paver walkways.

Do you provide ongoing communication and updates?2025-08-28T18:45:58+00:00

Yes, clear and consistent communication is a priority for us. We keep you informed throughout every phase of your service—whether it’s project updates during landscape construction, service alerts for snow removal, or scheduling reminders for seasonal maintenance. You’ll always know what to expect and when.

Do you remove snow from rooftops?2025-08-28T18:04:21+00:00

Yes, along with our commercial property snow removal services, Mountview Services also provides rooftop snow removal services on a specially requested basis.

Do you show up in all weather conditions?2025-08-28T18:24:09+00:00

The safety of our staff is a priority for Mountview Services. If the weather conditions are deemed too dangerous for our staff to safely complete tasks, your services will be rescheduled when the weather conditions improve. For snow removal services, Mountview staff are always on hand to keep your property clear of snow and ice.

Do you use salt or de-icing materials on commercial properties?2025-08-28T18:03:37+00:00

The choice of de-icing medium is up to the preference of the property owner. Mountview Services will quote snow removal and ice mitigation services and de-icing materials during our on-site consultation.

How do I request a quote?2025-08-28T18:46:53+00:00

To request a free no obligation quote from one of our team members, simply fill out our online request form or contact Mountview Services directly by phone at 519-458-8179.

How do you mark a driveway for snow removal?2025-08-28T18:26:10+00:00

When Mountview Services is contracted for commercial snow removal services, we provide a complete site evaluation, including property layout, driveway and parking lot marking, and drainage access marking.

How does artificial grass perform in Ontario’s winter weather and freeze-thaw cycles?2025-08-28T17:32:06+00:00

Artificial grass has been designed and engineered to stand up to the harsh weather we experience here in Southwestern Ontario, including the consistent freeze-thaw cycles. All of our artificial grass installations include detailed drainage analysis to prevent water pooling and ice build-up, allowing snow to melt naturally and retaining the structural integrity of your synthetic grass installation.

How durable is commercial artificial turf for high-traffic areas?2025-08-28T18:00:34+00:00

Artificial grass is specifically designed and engineered to withstand high use in any weather conditions, making it a great choice in Ontario’s varied climate. Artificial turf outperforms natural grass in high-traffic environments, and it is a great choice for sports facilities and playgrounds, maintaining its appearance and long-lasting properties throughout years of repeated use.

How long does a commercial landscape construction project take?2025-08-28T17:34:11+00:00

The timeline for commercial landscape design and construction projects is largely dependent on the size of the project. Mountview Services provides landscape construction for commercial spaces, both large and small, installing walkways, gardens, retaining walls, green spaces and more, for businesses, condominiums, apartment buildings, and corporate headquarters.

Is artificial turf safe for children and pets?2025-08-28T17:31:32+00:00

Artificial turf has become a popular choice for families with children and pets, providing a durable play surface that can withstand high traffic and changes in weather and temperature. Our high-quality turf products are non-toxic and hypoallergenic, featuring antimicrobial properties that can effectively handle pet waste, similar to natural grass, making it safe for children and pets.

Is Mountview Services an insured snow removal operator?2025-08-28T18:05:04+00:00

Mountview Services is a fully insured landscape maintenance and snow removal company.

Is residential grounds maintenance a year-round service?2025-08-28T17:42:37+00:00

Mountview Services can provide a customized quote for both residential and commercial grounds maintenance to meet the specific needs of your property. Whether you’re looking for year-round maintenance, spring & fall clean-up, or scheduled maintenance of your lawn and garden, Mountview Services can help.

Is synthetic grass a sustainable and environmentally friendly option?2025-08-28T18:00:07+00:00

There are many environmentally friendly benefits to installing artificial grass at your commercial property when compared to the ongoing maintenance of natural grass. Synthetic turf offers the benefit of maintaining a perfectly manicured appearance, regardless of the season or environmental conditions. This allows for a reduction in water usage and eliminates dependence on synthetic fertilizers and pesticides that may be harmful to plants and animals.

What are the long-term cost savings of installing artificial grass for my business in Ontario?2025-08-28T18:01:17+00:00

Although installation of artificial turf for business and commercial properties requires an initial, up-front investment, the overall cost savings can be found in the long-term reduction of recurring maintenance inherent to maintaining a natural lawn. Scheduled mowing, fertilizing, watering, and clean-up services can be reduced or completely eliminated with artificial grass, allowing business owners to focus more on their operations, employees, customers, or tenants.

What areas do you serve?2025-06-26T14:20:29+00:00

Mountview Services proudly serves the communities of Southwestern Ontario, including Kitchener, Cambridge, Waterloo, Brantford, Woodstock, and communities in between.

What does snow removal include?2025-08-28T18:27:47+00:00

Snow removal services by Mountview includes full driveway and lot snow clearing, drainage clearing, and sidewalk ice removal and prevention. We ensure your commercial property remains accessible at all times.

What is included in residential grounds maintenance?2025-08-28T17:40:15+00:00

Mountview Services offers the following landscaping services which can be included as part of a grounds maintenance package or provided separately, depending on your needs: garden bed maintenance, spring & fall garden clean-up, spring & fall yard clean-up, including removal of leaves, scheduled lawn mowing services, lawn maintenance services including fertilization, and snow and ice removal services.

What is landscape maintenance?2025-08-28T18:23:26+00:00

Landscape maintenance is more than just keeping your lawn & garden trimmed and your property looking good. Mountview Landscaping Services provides grounds and landscape maintenance services to protect your property and promote healthy growth and longevity for all of its plants and trees. We prune, fertilize, and protect your plants to keep them growing strong and looking beautiful from year to year.

What is the average cost of installing artificial grass on a residential property?2025-08-28T17:27:47+00:00

The cost of artificial grass installation in Southwestern Ontario can vary based on the overall design, surface area, complexity of the site, and application. There are also a number of different turf piles and infill types available that can influence the overall cost. On average, prices for residential artificial grass can range from $6 to $20 per square foot.

What is the best time of year to start a landscaping project in Ontario?2025-08-28T17:58:52+00:00

Ontario often throws curve balls when it comes to spring and fall weather, making planning for landscape construction projects a little more difficult. As a general rule, landscape construction projects usually begin when the ground has sufficiently thawed in the spring and before the frost begins to set in the fall. Some planning, preparation, and design work, however, can happen in the off-season, allowing us to get started once the weather permits.

What kind of maintenance is required for artificial grass in Ontario?2025-08-28T17:29:04+00:00

The main appeal of artificial turf is its low maintenance requirements and consistent, well-manicured look. While artificial turf may require periodic brushing and rinsing, as well as the removal of debris such as leaves and branches, it has no other regular maintenance requirements.

What landscape materials are best suited for Ontario’s climate?2025-08-28T18:30:57+00:00

Mountview Services always considers the Southwestern Ontario climate when it comes to landscape design and material recommendation. Durable materials like natural stone, concrete pavers, and pressure-treated wood are recommended to withstand the freeze-thaw cycles experienced in Ontario. Native plants and drought-resistant landscaping also help reduce maintenance and promote longevity.

What’s included in a grounds maintenance contract?2025-08-28T18:41:58+00:00

Most standard all-season contracts include spring and fall garden maintenance, summer lawn and garden care, and winter snow and ice management. However, all contracts are fully customizable to suit your specific needs, preferences, or property requirements.

Where do you provide commercial snow removal services?2025-08-28T18:03:01+00:00

Mountview Services’ snow removal service area covers Brantford, Kitchener, Waterloo, Woodstock, and the communities in between.

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